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CIO Applications Europe Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications Europe
ITSM
Maximizing IT ROI
By James Mazarakis, EVP & CTO, WSFS Bank
Creating and Advancing a Service Culture through Information Technology Service Management
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific
Meeting Today's ITSM Challenges
Raymond Lefebvre, VP IT & CIO, Bridgewater State UniversityE-Invoicing/E-Billing
A Report From The Front: Transforming IT to Enable Business Strategy
By Eileen Baines, SVP & CIO, CoBank
Turn your AP department Upside Down
By Tory Passons, Vice President, U.S. Bank Corporate Payment Systems
Driving Transformation: Utilization of Electricity Bills
By Eloise Young, CIO, Philadelphia Gas WorksMarTech
Enable, Stand Back and Get Out of the Way
By Robert Walden, CIO, EPSILON
Empathic technology How data and automation are made human?
By Payal Raina, Global Head of Marketing, Torstone Technology
The New World of Frictionless and Authentic Marketing
By Hugo Pereira, VP Growth & Strategy, EvboxContact Center
How Vodafone's Chatbot Tobi is Changing the Contact Centre
By Kevin Knowles, Global Head of Contact Automation, Vodafone Group
How the Adoption of Recent Technological Advancements has Transformed the Contact Center Space
By Jacobo Dominguez-Blanco Fernández, VP of Customers Ex. & Operations, Cabify
How to Leverage Data Science to Provide Insanely Great Customer Experiences in Any Industry
By Dr. Mark Wang, Chief Data Scientist, Alorica
Role of Cloud in Contact Center
By Jeff Linden, SVP of IT and CIO, Red Roof Inn
Unclogging the Branch and Call Center Traffic Jam
By Edward Vidal, Director IT Service Management Office, Memorial Healthcare System
Revolutionary User Experience (UX) for the Contact Center
By Jerry Grassi, VP Sales, SkuidDevOps
Finding out What Works Before Making "Big Bets"
By Duncan Lawie, Enterprise Architect - DBaaS Architecture and DevOps, Credit Suisse
For Project Managers, Team is Everything
Ned Johnson, SVP, Director, Project Management, GTB
Scaling Devops without Hiring
Dmitri Lerko, Head of Devops, LoveholidaysCompliance
Boost Operational Efficiency and Compliance Scores Using Data and Technology
By Joshua Graham, Compliance Data Analyst, Farm Credit Mid-America and Luder Milton, Chief Compliance Officer
Avoiding the Crunch Before it Bites
By Jean-Philippe Blua, Partner, Head of Investment Risk & Performance Attribution, BlueBay Asset Management
7 Steps To Finding & Rapidly Deploying A New Compliance Capability
By LaSalle Vaughn, Head of Global Product Compliance & Quality Assurance, RobinhoodArtificial Intelligence
AI: Accelerating Decision-Making
By Nigel Duffy, CTO, Sentient Technologies
Finding Tech Talent during an Era of Engineering Scarcity
By Alan Mcglinchey, VP, Technology Division, IDA Ireland
Man and Machine: Maximising AI and Automation
By John Gikopoulos, Global Head of AI and Automation, Infosys ConsultingData Analytics
Farm to Table with Big Data Analytics
By Vin Sharma, Director, Strategic Planning & Marketing, Big Data Analytics, Intel Corporation
Business and Data Analytics to Achieve Productive Outcomes
By Todd Simpson, CIO, FDA
Creating Superior Commercial Performance in Retail Banking through Advanced Data Analytics
By Bjørn Büchmann-Slorup, Head of Portfolio Management & Pricing, Danske Bank
Data Analytics: At the Vanguard of the Banking Industry
By Bo Svejstrup, CIO, Danske Bank
Data Analytics: Driving Actionable Business Improvement
By Rich Richardson, VP & CIO, Spirit AeroSystems
Leading and Getting Started with AI
By Fredrik Backner, Telia Company
Knowledge Management
Legal Knowledge Management and the Rise of Artificial Intelligence
By Christopher Zegers, CIO, Lowenstein Sandler LLP
Legal Tech
Because Technology Has Its Rights Too!
By Jonathan Hudis, Partner, Quarles &Brady LLP
Preparing Your Company for the New Reality of ediscovery
By Mark King, CIO, Lighthouse eDiscovery
Convergence of IT and Law Enforcement
By Usama Georges, CIO, San Diego County District AttorneyProcurement
Technology Changes to Supply Chains Demand Good Leadership
By Kevin Glynn, VP and CIO, DSC Logistics
Hidden Costs of Outsourcing and Offshoring for Financial Services Firms: Third-party Financial Data Licensing
By Kristin Gallagher, Director–Global Sourcing & Procurement, Russell Investments
Optimized Networks Fora An Agile Workplace
By Steve Miller, CIO, Steelcase
Achieving Service Excellence Through The Digital Utility
By THOMAS KUCZYNSKI, CIO, DC WATER
The Talent Behind The Data
By Christophe van Riel, Vice President Procurement, Ecolab Europe
Supply Chain Transformation around the World
By Greg Toornman, VP, Global Materials, Logistics and Freight Management, AGCO CorporationStorage
A Chief Data Officer's View of Storage Strategies
By Jim Tyo, VP & CDO, Nationwide
Leveraging Digital Monitoring to Boost Physical Security Efforts
Lawrence Mallory, Director, Physical Infrastructure Security, New York Power Authority
Stuff Happens! So Buck Up and Deal With It
Phil Bertolini, Deputy County Executive/CIO, Oakland County, MISmart City
Smart Infrastructure as a Driver for Sustainable Smart Cities
By Rainer Bachmann, Head of Platforms & Operations, Domain E-Mobility, E.ON Solutions
Smart Cities: Human or Machine Oriented?
By Taryn Andersen, Investor Relations Director, Telegraph Hill CapitalManaged iT Services
The Customer-Centric Paradigm Shift
By Ben Brennan, IT Director, Oath
The Changing Landscape of IT
By Glenn R. Strachan, MA, CIO, Jhpiego
